For questions
about your facial consultation, questions on selecting the correct products,
how they are incorporated into your routine, or any other product question
please contact Sharron, either by phone at:
...or by e-mail
at Sharrontheblender@clinicalbasicskincare.com.
Remember to leave your full name, e-mail address, and a callback
number if you wish to be contacted by phone.
For questions on the status of your order, shipping,
returns, our policies, or to leave a comment or suggestion, please e-mail Jessi@clinicalbasicskincare.com.
If you receive damaged, or an incorrect product, immediately
contact Jessi@clinicalbasicskincare.com for corrections.
Shipping is via United States Postal Service (USPS) Priority Mail unless otherwise
specified. With USPS Priority Mail, delivery can be expected within
seven to ten business days or less from the time the order is received and
is automatically tracked.
Clients using the postal service to ship
packages to Hawaii and Alaska should know that these packages are not
insured. If you would like your package insured with USPS, please
state so in the comment section of your order so we can notify you
of the shipping rate and insurance.
Sharron Koltun, C.P.E., stands behind her product line 100 percent and wants you to be fully satisfied with your order. If you are not completely satisfied please return your product (s) within within 30 days along with your invoice. We cannot accept returns that are empty. All returns must be 3/4 full in container. We will promptly credit the account with which you made the purchase, less shipping charges.
Please return products within 30 days of receipt for
full refund or exchange. Ship item(s) and invoice to: Clinical-Basic
Skin Care, Inc., 8123 Edenbrook Drive, O’Fallon, Missouri 63368.
Please note that shipping charges related to your return are not refundable.
Also, please allow one-to-two billing cycles for refunds to appear
on your credit card statement.
All exchanges will be processed and shipped within
seven to ten business days of receiving the exchange.
Here at Clinical Basic Skin Care we understand the
importance of keeping your personal information secure, safe and private.
Any information given to us is used only to help decide which products
are right for your skin and how we should blend them. We speak only
to you about information given to us. Keeping your personal information
safe is one of our most important duties, and we promise to maintain
the appropriate safeguards to protect it. We will not sell, trade or
release any of your personal information to anyone.
CLINICAL-BASIC SKIN CARE, INC.
SHARRON J. KOLTUN - C.P.E.
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